---
title: Access Support with Ease Using Konverse's Updated Ticketing System
description: Access a new ticketing system across Konverse platforms.
image: https://blog.konverse.com/hubfs/Help%20Desk_tile_Konverse.png
---

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# Access Support with Ease Using Konverse's Updated Ticketing System

 March 11, 2021

Beginning Monday, March 14, 2021, a new ticketing system will be introduced across Konverse platforms. The new platform creates a more consistent and reliable support process, enabling our Customer Success team to deliver the best service possible.

**There are now two ways to submit a support ticket:**

1. By email
2. In-app

**Submit a Ticket via Email**

Email [support@konverse.com](mailto:support@konverse.com) with details of your issue.

**Submit a Ticket In-app**

Select **Support Request** in your platform’s **Menu**. You will be directed to a new page with a ticket form. Fill in key details of your request and click **Submit**.

![How to Access Support _ Konverse](https://blog.konverse.com/hs-fs/hubfs/How%20to%20Access%20Support%20_%20Konverse.png?width=2874&name=How%20to%20Access%20Support%20_%20Konverse.png)

Once your ticket is submitted, it will be processed, and you can expect a response from our Customer Success team within 24 business hours via email. You can ask questions and get updates by responding to that email. 

 

**\*Please Note**

The ability to submit a ticket by posting to a Room, mentioning **@Support** in a Post or Comment, or sending a Private Post to **@Support** ***will no longer be available.***

 

[Konverse Tips](https://blog.konverse.com/blog/tag/konverse-tips)

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    - [Retail](https://konverse.com/industries/retail/)
    - [Hospitality](https://konverse.com/industries/hospitality/)
    - [Food Services](https://konverse.com/industries/food-service/)
    - [Healthcare](https://konverse.com/industries/healthcare/)

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