Beginning Monday, March 14, 2021, a new ticketing system will be introduced across Konverse platforms. The new platform creates a more consistent and reliable support process, enabling our Customer Success team to deliver the best service possible.
There are now two ways to submit a support ticket:
- By email
Submit a Ticket via Email
Email email@example.com with details of your issue.
Submit a Ticket In-app
Select Support Request in your platform’s Menu. You will be directed to a new page with a ticket form. Fill in key details of your request and click Submit.
Once your ticket is submitted, it will be processed, and you can expect a response from our Customer Success team within 24 business hours via email. You can ask questions and get updates by responding to that email.
The ability to submit a ticket by posting to a Room, mentioning @Support in a Post or Comment, or sending a Private Post to @Support will no longer be available.