---
title: Access Support with Ease with Our New Ticketing System
description: Konverse’s latest feature, Partner Publishing, makes it easier for corporate franchise leaders to connect with their franchisees.  
image: https://blog.konverse.com/hubfs/Imported%20sitepage%20images/Help%20Desk_hero_Konverse.png
---

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[![konverse](https://blog.konverse.com/hs-fs/hubfs/raw_assets/public/konverse_April2020/images/konverse.png?width=413&height=135&name=konverse.png "konverse")](https://konverse.com/)

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![postImg](https://blog.konverse.com/hubfs/Imported%20sitepage%20images/Help%20Desk_hero_Konverse.png)

# Access Support with Ease with Our New Ticketing System

 Oct 6, 2022 5:17:42 AM

Beginning Monday, March 14, 2021, a new ticketing system will be introduced across Konverse platforms. The new platform creates a more consistent and reliable support process, enabling our Customer Success team to deliver the best service possible.

**There are now two ways to submit a support ticket:**

1. By email
2. In-app

**Submit a Ticket via Email**

Email [support@konverse.com](mailto:support@konverse.com) with details of your issue.

**Submit a Ticket In-app**

Select **Support Request** in your platform’s **Menu**. You will be directed to a new page with a ticket form. Fill in key details of your request and click **Submit**.

![How to Access Support _ Konverse](https://blog.konverse.com/hs-fs/hubfs/How%20to%20Access%20Support%20_%20Konverse.png?width=2874&name=How%20to%20Access%20Support%20_%20Konverse.png)

Once your ticket is submitted, it will be processed, and you can expect a response from our Customer Success team within 24 business hours via email. You can ask questions and get updates by responding to that email. 

 

**\*Please Note**

The ability to submit a ticket by posting to a Room, mentioning **@Support** in a Post or Comment, or sending a Private Post to **@Support** ***will no longer be available.***

 

[Konverse Tips](https://blog.konverse.com/konverse-blog-dynamic/tag/konverse-tips)

## More from Konverse

### [Managing Teams and To-Do Lists with Group Tasks The to-do list is never complete for teams out in the field. And while frontline workers are expert...](https://blog.konverse.com/konverse-blog-dynamic/managing-teams-and-to-do-lists-with-group-tasks)

### [How to Connect Franchises Using Partner Publishing The franchise organizations that succeed are those that ensure a consistent customer experience...](https://blog.konverse.com/konverse-blog-dynamic/how-to-connect-franchises-using-partner-publishing)

### [How to Use Forms on Konverse Super Admins have access to our Form Builder tool, which allows users to build custom forms. Form...](https://blog.konverse.com/konverse-blog-dynamic/how-to-use-forms-on-konverse)

[![konverse](https://blog.konverse.com/hubfs/raw_assets/public/konverse_April2020/images/logo.png) ![konverse](https://blog.konverse.com/hubfs/raw_assets/public/konverse_April2020/images/konverse.png)](https://konverse.com/)

[Get a demo](https://konverse.com/get-a-demo)

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- - [Real Estate](https://konverse.com/industries/real-estate/)
    - [Retail](https://konverse.com/industries/retail/)
    - [Hospitality](https://konverse.com/industries/hospitality/)
    - [Food Services](https://konverse.com/industries/food-service/)
    - [Healthcare](https://konverse.com/industries/healthcare/)

- [Application service agreement](https://vault.pactsafe.io/s/1dff66f5-6f5f-4657-b024-925cc627d4a9/legal.html)
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- Email: [info@konverse.com](mailto:info@konverse.com)
- Phone: [855-488-3401](tel:%20855-488-3401)

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