Empowering Hyatt's Distributed Staff with a Digital Workplace
$1 million+ saved in licensing costs
7+ years as a Konverse customer
Without a centralized digital workplace at their Hyatt Place and Hyatt House hotels, these colleagues struggled to communicate with one another, track tasks /work orders, and stay organized.
Launching a Centralized Digital Workplace
Konverse responded to this challenge by launching a platform that empowers staff to connect, collaborate, and deliver best-in-class service to guests.
We built a custom task management system to track, organize, and complete duties on site.
We fully integrated the Konverse platform with Back Office Board, which is featured on touch screen TVs across hotels or available from any device.
We delivered a customized frontline chat experience and task tracking system to Hyatt Place / House hotels globally to enable daily collaboration for employees from the front desk to housekeeping to engineering.